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COMPREHENSIVE SUPPORT

Got a question? Find the answer right here in our comprehensive support center.

How long will my order take to arrive?

Jonathan -

Shipping times depend on the product ordered and the country they are going to. 

24 Hour Dispatch Promise

We will usually dispatch your order within 24 hours (Monday to Friday). If you place you order on a Saturday or Sunday, the order will be shipped out on Monday.

PLEASE NOTE: 24 hour dispatch does not apply to complete bicycles. (See Bike Orders below for more information.)

Bike Orders

If you have ordered a complete bike we need to first check it over before shipping it to you, so we can't promise dispatch within 24 hours. We usually ship bikes within 72 hours of the order being placed.

Delivery Times

All orders including bikes generally take about 3 to 5 working days to arrive once they have been dispatched. All packages are shipped via express tracked courier.

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