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How do I use a promotion code or voucher?

Jonathan -

To use a promotion code or voucher, you need to enter it in the appropriate field during check out. For a walk though, please see below.

 

First, you will need to determine if you have a promotion code or gift voucher. Promotion codes are what we give out when we have promotions and a gift voucher is what a friend has given you or you have purchased directly from our website.

A gift voucher code looks something like this: xxxx-xx-xx-xxxxxxxxx whereas a promotion code is usually much shorter.

Once you know what you've got, you need to choose what you want to buy and put it in your cart. When you have everything you want, go to the checkout page and fill out the delivery details. On the bottom right you will see two fields.

Enter the code in the correct field and you'll see a popup that will tell you it if was successful or not. If you have a problem at this stage, please note the error code and email us at sales@cyclingexpress.com.

PLEASE NOTE: If you are having trouble with a promotion code, please do not go ahead with your order until the issue has been resolved. We are unable to later offer a refund for the discount amount once the order has been placed.

If the code is correct then proceed to the payment page where you will see the discount displayed in red under the item you purchased.

If you have already processed your order and were wondering if the discount was applied, you can always go to the 'My Purchases' section of the website and check. Click on 'My Orders' then 'View Details.'

From there you'll be able to see the details of your purchase.

If you are still having problems, contact us at sales@cyclingexpress.com.

PLEASE NOTE: If you are having trouble with a promotion code, please do not go ahead with your order until the issue has been resolved. We are unable to later offer a refund for the discount amount once the order has been placed.

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