︿

COMPREHENSIVE SUPPORT

Got a question? Find the answer right here in our comprehensive support center.

Terms and Conditions

Jonathan -

By visiting the CyclingExpress.com website you accept and agree to the Terms & Conditions outlined below. These Terms & Conditions govern your use of the CyclingExpress.com website. We reserve the right to change the Terms & Conditions at any time we see fit; this means we recommend that you check these Terms & Conditions on a regular basis before placing an order. As CyclingExpress.com is governed by statutory law this will not affect your statutory rights.

 

Estimated Delivery Times

We do our best to ensure availability of all advertised products and make our best efforts to dispatch all products purchased from CyclingExpress.com within one business day.

If there is a delay with any of the items you have ordered we will notify you via email, and the items will be dispatched as soon as they become available, or the order will be amended at our discretion. For this reason, if you have ordered multiple items they may arrive separately in order to ensure you get your goods as soon as possible.

CyclingExpress.com does not accept liability for any delay in the delivery of products ordered. But we will do our best to get all orders sent out as quickly as possible. You have the right to cancel delayed orders at any time, just contact sales@cyclingexpress.com with your order number.

 

Product Specifications and Details

CyclingExpress.com cannot be held liable for any damage caused by the fitting of a spare part or accessory. Please also make sure you have read your warranty conditions before attempting to install a part or otherwise repair an item. CyclingExpress.com cannot be held responsible if the item is damaged or your warranty is voided during any installation or usage.

Please also remember that some manufacturer guarantees may be on condition that you use a qualified bicycle mechanic. If you are unsure about whether the part or product you have purchased needs to installed by a qualified bicycle mechanic, please check the manufacturer’s website, or email us at sales@cyclingexpress.com

The product details, specifications and general suitability information contained on CyclingExpress.com is the best we have available at the time of its publication. CyclingExpress.com cannot be held responsible for the accuracy or inaccuracy of any advice given, particularly advice given with regards to the repair of other items.

 

Availability of Advertised Products

Occasionally at CyclingExpress.com we will have to withdraw an item for stock reasons or because it has become obsolete or damaged. If you have placed an order for an item that we no longer have in stock or that is otherwise unavailable we will inform you as soon as possible and offer you an alternative or refund, at our discretion.


Returns & Warranties

If you would like to return an item simply follow the instructions listed in our Returns Policy. 

> FIND OUT MORE ABOUT THE RETURNS PROCESS

> READ OUR RETURNS & WARRANTY POLICY

 

Reviews & Comments

We persuade and strongly encourage all users of CyclingExpress.com to leave reviews, comments and product questions on our website. When you submit a review or opinion to our website in the form of a product enquiry, review, or customer comment, the content of that submission is not copyright protected. We have to frequently check this content for suitability and we reserve the right to remove, reject, edit or display it in multiple places at any time.

 

Liability

CyclingExpress.com is not liable for damages or expenses that occur or are perceived to occur through the use of its website. This includes, but is not limited to, lost income, profits, damage to property, third party claims, and economic or commercial losses.

You have the right to cancel orders that have been delayed at any time and get a refund from CyclingExpress.com prior to the item being dispatched. CyclingExpress.com will do its best to get all orders sent as quickly as is permissible but we accept no liability to you for any delay in the delivery of products you have ordered from us. This warranty does not affect your statutory rights.

PLEASE NOTE: CyclingExpress.com cannot be held responsible, or provide compensation for loss, for any change of address or delivery instructions after an order has been placed. Please consider ths carefully.


Copyright & Disclaimer

All content included in this site; including images, text and graphics, is owned and expressly controlled by CyclingExpress.com. When you enter any of the CyclingExpress.com web pages, you agree that you may only download the content for your own individual and non-commercial use.

CyclingExpress.com does not allow any of these pages to be downloaded, stored, copied, broadcast, displayed or shown in public without the prior express written permission of CyclingExpress.com.


Your Consent

By submitting information to CyclingExpress.com you consent to the collection and use of this information by CyclingExpress.com and its Service Provider. If we decide to change our privacy policy, we will post those changes on this page so that you are aware of what information we collect, how we use it and under what circumstances we disclose it.


Improving Our Service

Cycling Express will never sell, trade or rent your personal information to others. To improve our customer service, we use non-identifying statistics obtained from our customer database. We will never disclose identifying information of individual customers to advertisers or other parties. We do not, in any way, use or share information submitted to us by our customers.


Pick Up In Store Program

By opting to assemble and pick up your new bike delivery from a local store, you accept the following terms:

  1. The storeowner’s responsibility is limited to bicycle assembly and to contacting you when your bike is ready having receiving delivery. Any and all other services requested by you will incur additional charges as determined by the store owner. This includes, but is not limited to:

  2. Bicycle fitting services, Installation of accessories, handling of warranties, returns and any ongoing servicing required from time to time as requested by you, the purchaser.

  3. Returns will incur handling fees to cover cost of store owner’s labour and any freight charges required. These costs can be discussed at the appropriate time via email at sales@cyclingexpress.com.

  4. Additional assembly charges will be incurred on any replacement bicycles which need to be assembled by the local store

  5. All the above mentioned costs are the responsibility of the purchaser, and CyclingExpress.com or any of the stores contracted to carry out any of the above services will not be held responsible and no further handling of products will occur until such monies are paid.

In the event that you opt to return or exchange your bicycle within the CyclingExpress.com Returns policy, an additional charge will be incurred from the local store to cover their cost to repack your bike for return delivery. This fee is $39 per bike (you will need your original box, or the store will require a $10 fee to source one for you). A $49 assembly fee will be applied to any replacement bicycle that is needed.

Any stores that have affiliated with CyclingExpress.com for the delivery and assembly of bicycles are independently owned and operated.  As such, these stores operate subject to their own policies including the return and warranty of their non-CyclingExpress.com stock. The specifics of such policies are at the discretion of each storeowner.

 

Have more questions? Submit a request

Comments

Powered by Zendesk