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Returns & Warranty Policy

Shaun -

We love online shopping.

But we also know that one of the hardest things about online shopping is making sure you get the right product. Before online shopping came around, we all used to try things on, or see the colour or be able to test it out a little before committing to buy. And all of us here at CyclingExpress.com are no different.

That’s why we try to make our returns as easy as possible.

 

90 Day Return Policy

In short, when you buy a product from us, if it’s not what you wanted then you can return it to us within 90 days of purchase providing the item is unused and in its original packaging.

All you need to do is file a return online and our support staff will contact you about what to do and where to send the item(s).

Then we refund your money so you can happily purchase the correct product.

> FIND OUT MORE ABOUT THE RETURNS PROCESS

 

Postage Costs on Returned Items
 
If the reason for return is the fault of CyclingExpress.com, we will bear all return postage costs. If it is not our fault, we can’t help you cover the cost of the return. For most items, you can send them back to us through the post office. Unfortunately complete bikes and frames are too large so we will send a courier to pick them up from you. We will contact you to arrange this and we will deduct the cost from your refund to cover the cost of this.
 
 
Warranty Policy

Most of the time something you buy works fine but sometimes you are unlucky and get a faulty product. If that happens, we will do our best to help you out. The first thing you need to do is send us an email at sales@cyclingexpress.com and be sure to include a description of what happened and some photos of the parts that failed. We can usually assess if it is a warranty case by looking at the photos.

We will process the warranty claim on your behalf with the original supplier and will follow the warranty policy of the original manufacturer. If a manufacturer denies any warranty claims CyclingExpress.com will not be held responsible for the replacement of the item.

NOTE: Warranty claims can take some time to process, from the initial inquiry right through to the replacement and shipment of the item. We normally advise customers that the entire process can take between 3 to 8 weeks to complete. We ask for your patience during this time and we will do our best to move things along as quickly and efficiently as we can!

 

Postage Costs on Warranty Claims
 
If your claim requires a physical inspection of the item then you will need to return the item to us at your cost. You will also need to pay the delivery costs for any items that are replaced under warranty.

 

IMPORTANT : Packing Items For Return / Warranty

Please be aware that CyclingExpress.com cannot take any responsibility for or offer any compensation for goods that were damaged when being shipped to us for warranty, return, refund or exchange. Please ensure the items are properly packed so they won't be damaged during transit.

If it is a case of warranty replacement, we will ask you to send it back to us. Once we receive it, we can send you a replacement or store credit, according to our discretion.

We have done our best to make returns and warranty cases easy and clear. If you have any questions, drop us an email and we’ll be happy to clear up any questions you have.

 

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